What is a gaiwan and how do I use it?
A gaiwan is a traditional Chinese tea brewing vessel consisting of a bowl, lid, and saucer. It’s used primarily in gongfu tea ceremonies. To use it, place loose leaf tea inside, add hot water, and use the lid to control the pour while holding the bowl by the saucer. Gaiwans offer excellent control over steeping and are ideal for multiple infusions.
Do you ship internationally?
Yes, we ship worldwide. Our products are carefully packaged to ensure they arrive safely, no matter the destination. Shipping times and costs vary based on location and will be calculated at checkout.
What materials are your teaware made from?
Our teaware is crafted from high-quality materials including porcelain, ceramic, glass, and Yixing clay. Each piece is selected for its durability, functionality, and ability to enhance the tea-drinking experience.
Are your products dishwasher or microwave safe?
Most glass and porcelain items are dishwasher safe, but we always recommend hand washing for longevity. Clay teapots and gaiwans, especially Yixing, should never be used in a dishwasher or microwave, as they are porous and absorb flavors over time.
What is the difference between a teapot and a gaiwan?
A teapot is typically used for brewing larger volumes of tea and is often made from ceramic or clay. A gaiwan is smaller and used for brewing tea in multiple short infusions, allowing for greater control and appreciation of the tea's evolving flavor.
Can I use your teaware for any type of tea?
Yes, our teaware is suitable for all types of loose leaf tea including green tea, oolong, pu-erh, black tea, and white tea. Certain items like Yixing teapots are best used with one type of tea, as they absorb the tea’s flavor over time.
Where are your products sourced from?
We work with trusted artisans and suppliers in China and other tea-producing regions to ensure authenticity and craftsmanship. Every item is handpicked for quality and tradition.
Do you offer gift packaging?
Yes, we offer gift-ready packaging options at checkout. Many of our tea sets and accessories make excellent gifts for tea lovers, and we can include a handwritten note upon request.
What should I do if my item arrives damaged?
If your item is damaged during shipping, please contact us within 48 hours of delivery with clear photos. We will either replace the item or issue a refund according to our return policy.
How can I learn more about traditional tea brewing?
We regularly publish guides and tutorials on gongfu tea brewing, gaiwan techniques, and teaware care on our blog. You can also subscribe to our newsletter for exclusive content, brewing tips, and product updates.
Other inquiries? Let's chat.
Please email us at support@gaiwantea.com